{"messages": [{"role": "user", "content": "How do I set up autopay for my bills?"}, {"role": "assistant", "content": "{\"Top Category\": \"Payments and Transfers\", \"Sub Category\": \"Bill Payments\"}"}]}
{"messages": [{"role": "user", "content": "How do I give feedback on a recent interaction with a bank representative?"}, {"role": "assistant", "content": "{\"Top Category\": \"Customer Service\", \"Sub Category\": \"Feedback and Suggestions\"}"}]}
{"messages": [{"role": "user", "content": "I need a copy of my account statement for the last six months."}, {"role": "assistant", "content": "{\"Top Category\": \"Account Management\", \"Sub Category\": \"Account Information\"}"}]}
{"messages": [{"role": "user", "content": "How do I renew my expired debit card?"}, {"role": "assistant", "content": "{\"Top Category\": \"Card Services\", \"Sub Category\": \"Card Issuance\"}"}]}
{"messages": [{"role": "user", "content": "Can you explain the monthly maintenance fee on my account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fees and Charges\", \"Sub Category\": \"Understanding Fees\"}"}]}
{"messages": [{"role": "user", "content": "My wire transfer hasn't arrived, what should I do?"}, {"role": "assistant", "content": "{\"Top Category\": \"Payments and Transfers\", \"Sub Category\": \"Wire Transfers\"}"}]}
{"messages": [{"role": "user", "content": "I want to update my email address linked to my account."}, {"role": "assistant", "content": "{\"Top Category\": \"Account Management\", \"Sub Category\": \"Account Maintenance\"}"}]}
{"messages": [{"role": "user", "content": "Can I get a refund for the double charge on my account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Transaction Services\", \"Sub Category\": \"Failed Transactions\"}"}]}
{"messages": [{"role": "user", "content": "How do I report a fraudulent transaction?"}, {"role": "assistant", "content": "{\"Top Category\": \"Transaction Services\", \"Sub Category\": \"Transaction Disputes\"}"}]}
{"messages": [{"role": "user", "content": "How do I secure my online banking?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fraud and Security\", \"Sub Category\": \"Security Measures\"}"}]}
{"messages": [{"role": "user", "content": "How do I dispute a transaction fee I believe is incorrect?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fees and Charges\", \"Sub Category\": \"Dispute Charges\"}"}]}
{"messages": [{"role": "user", "content": "Are there any security advisories for customers?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fraud and Security\", \"Sub Category\": \"Security Measures\"}"}]}
{"messages": [{"role": "user", "content": "What documentation is required for refinancing my mortgage?"}, {"role": "assistant", "content": "{\"Top Category\": \"Loans and Mortgages\", \"Sub Category\": \"Mortgage Services\"}"}]}
{"messages": [{"role": "user", "content": "Is there a way to pay bills automatically through online banking?"}, {"role": "assistant", "content": "{\"Top Category\": \"Online and Mobile Banking\", \"Sub Category\": \"Digital Banking Features\"}"}]}
{"messages": [{"role": "user", "content": "I think my card was stolen. What should I do?"}, {"role": "assistant", "content": "{\"Top Category\": \"Card Services\", \"Sub Category\": \"Lost/Stolen Cards\"}"}]}
{"messages": [{"role": "user", "content": "What are the interest rates for retirement accounts?"}, {"role": "assistant", "content": "{\"Top Category\": \"Savings and Investments\", \"Sub Category\": \"Rates and Terms\"}"}]}
{"messages": [{"role": "user", "content": "Can I apply for a mortgage loan online?"}, {"role": "assistant", "content": "{\"Top Category\": \"Loans and Mortgages\", \"Sub Category\": \"Loan Application\"}"}]}
{"messages": [{"role": "user", "content": "What's the procedure to resolve a dispute with a transaction?"}, {"role": "assistant", "content": "{\"Top Category\": \"Customer Service\", \"Sub Category\": \"Complaint Handling\"}"}]}
{"messages": [{"role": "user", "content": "How to use the mobile check deposit feature?"}, {"role": "assistant", "content": "{\"Top Category\": \"Online and Mobile Banking\", \"Sub Category\": \"Digital Banking Features\"}"}]}