{"messages": [{"role": "user", "content": "How do I get help with accessibility in your branches?"}, {"role": "assistant", "content": "{\"Top Category\": \"Customer Service\", \"Sub Category\": \"Special Requests\"}"}]}
{"messages": [{"role": "user", "content": "I can\u2019t log into my mobile banking app."}, {"role": "assistant", "content": "{\"Top Category\": \"Online and Mobile Banking\", \"Sub Category\": \"Technical Support\"}"}]}
{"messages": [{"role": "user", "content": "I suspect a fraudulent transaction on my account, what should I do?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fraud and Security\", \"Sub Category\": \"Reporting Fraud\"}"}]}
{"messages": [{"role": "user", "content": "Can I check my account balance online?"}, {"role": "assistant", "content": "{\"Top Category\": \"Account Management\", \"Sub Category\": \"Account Information\"}"}]}
{"messages": [{"role": "user", "content": "How to get a mini statement for my checking account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Account Management\", \"Sub Category\": \"Account Information\"}"}]}
{"messages": [{"role": "user", "content": "I noticed an unauthorized transaction on my account."}, {"role": "assistant", "content": "{\"Top Category\": \"Transaction Services\", \"Sub Category\": \"Transaction Disputes\"}"}]}
{"messages": [{"role": "user", "content": "How can I suggest improvements for your mobile app?"}, {"role": "assistant", "content": "{\"Top Category\": \"Customer Service\", \"Sub Category\": \"Feedback and Suggestions\"}"}]}
{"messages": [{"role": "user", "content": "I'm getting an error message when trying to transfer money through the app."}, {"role": "assistant", "content": "{\"Top Category\": \"Online and Mobile Banking\", \"Sub Category\": \"Technical Support\"}"}]}
{"messages": [{"role": "user", "content": "What are the current interest rates for home loans?"}, {"role": "assistant", "content": "{\"Top Category\": \"Loans and Mortgages\", \"Sub Category\": \"Loan Application\"}"}]}
{"messages": [{"role": "user", "content": "What to do if a payment I made hasn't been processed yet?"}, {"role": "assistant", "content": "{\"Top Category\": \"Payments and Transfers\", \"Sub Category\": \"Payment Disputes\"}"}]}
{"messages": [{"role": "user", "content": "What are the fees for domestic wire transfers?"}, {"role": "assistant", "content": "{\"Top Category\": \"Payments and Transfers\", \"Sub Category\": \"Wire Transfers\"}"}]}
{"messages": [{"role": "user", "content": "There's a charge on my statement I don\u2019t recognize."}, {"role": "assistant", "content": "{\"Top Category\": \"Transaction Services\", \"Sub Category\": \"Transaction Disputes\"}"}]}
{"messages": [{"role": "user", "content": "Where can I provide feedback about your services?"}, {"role": "assistant", "content": "{\"Top Category\": \"Customer Service\", \"Sub Category\": \"Feedback and Suggestions\"}"}]}
{"messages": [{"role": "user", "content": "What is the process for escalating a service issue?"}, {"role": "assistant", "content": "{\"Top Category\": \"Customer Service\", \"Sub Category\": \"Complaint Handling\"}"}]}
{"messages": [{"role": "user", "content": "I want to add a nominee to my account. What's the process?"}, {"role": "assistant", "content": "{\"Top Category\": \"Account Management\", \"Sub Category\": \"Account Maintenance\"}"}]}
{"messages": [{"role": "user", "content": "What are the eligibility criteria for a commercial property loan?"}, {"role": "assistant", "content": "{\"Top Category\": \"Loans and Mortgages\", \"Sub Category\": \"Loan Application\"}"}]}
{"messages": [{"role": "user", "content": "Can you provide information on different investment options?"}, {"role": "assistant", "content": "{\"Top Category\": \"Savings and Investments\", \"Sub Category\": \"Portfolio Management\"}"}]}
{"messages": [{"role": "user", "content": "Can I deactivate my credit card temporarily?"}, {"role": "assistant", "content": "{\"Top Category\": \"Card Services\", \"Sub Category\": \"Card Activation/Deactivation\"}"}]}
{"messages": [{"role": "user", "content": "I want to apply for a new credit card."}, {"role": "assistant", "content": "{\"Top Category\": \"Card Services\", \"Sub Category\": \"Card Issuance\"}"}]}
{"messages": [{"role": "user", "content": "Can you accommodate a request for a language interpreter?"}, {"role": "assistant", "content": "{\"Top Category\": \"Customer Service\", \"Sub Category\": \"Special Requests\"}"}]}
{"messages": [{"role": "user", "content": "How do I block my account if I suspect fraud?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fraud and Security\", \"Sub Category\": \"Reporting Fraud\"}"}]}
{"messages": [{"role": "user", "content": "How can I calculate my monthly mortgage payments?"}, {"role": "assistant", "content": "{\"Top Category\": \"Loans and Mortgages\", \"Sub Category\": \"Mortgage Services\"}"}]}
{"messages": [{"role": "user", "content": "What types of savings accounts do you offer?"}, {"role": "assistant", "content": "{\"Top Category\": \"Savings and Investments\", \"Sub Category\": \"Account Types\"}"}]}
{"messages": [{"role": "user", "content": "What does this transaction code on my statement mean?"}, {"role": "assistant", "content": "{\"Top Category\": \"Transaction Services\", \"Sub Category\": \"Transaction Inquiry\"}"}]}
{"messages": [{"role": "user", "content": "Is there an option for loan payment deferment in case of financial hardship?"}, {"role": "assistant", "content": "{\"Top Category\": \"Loans and Mortgages\", \"Sub Category\": \"Loan Repayment\"}"}]}
{"messages": [{"role": "user", "content": "How can I set up fraud alerts on my account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fraud and Security\", \"Sub Category\": \"Security Measures\"}"}]}
{"messages": [{"role": "user", "content": "I suspect someone else has accessed my online banking. What should I do?"}, {"role": "assistant", "content": "{\"Top Category\": \"Online and Mobile Banking\", \"Sub Category\": \"Security and Access\"}"}]}
{"messages": [{"role": "user", "content": "What should I do if I receive a suspicious email claiming to be from the bank?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fraud and Security\", \"Sub Category\": \"Reporting Fraud\"}"}]}
{"messages": [{"role": "user", "content": "How can I change the PIN of my card?"}, {"role": "assistant", "content": "{\"Top Category\": \"Card Services\", \"Sub Category\": \"Card Activation/Deactivation\"}"}]}
{"messages": [{"role": "user", "content": "My transaction failed but the amount was deducted. What should I do?"}, {"role": "assistant", "content": "{\"Top Category\": \"Transaction Services\", \"Sub Category\": \"Failed Transactions\"}"}]}
{"messages": [{"role": "user", "content": "Can I view my e-statements on the mobile app?"}, {"role": "assistant", "content": "{\"Top Category\": \"Online and Mobile Banking\", \"Sub Category\": \"Digital Banking Features\"}"}]}
{"messages": [{"role": "user", "content": "What types of accounts can I open as a student?"}, {"role": "assistant", "content": "{\"Top Category\": \"Account Management\", \"Sub Category\": \"Account Opening\"}"}]}
{"messages": [{"role": "user", "content": "The ATM didn't dispense cash but my account was charged."}, {"role": "assistant", "content": "{\"Top Category\": \"Transaction Services\", \"Sub Category\": \"Failed Transactions\"}"}]}
{"messages": [{"role": "user", "content": "How are foreign transaction fees calculated?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fees and Charges\", \"Sub Category\": \"Understanding Fees\"}"}]}
{"messages": [{"role": "user", "content": "I was charged a fee for an ATM withdrawal, why?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fees and Charges\", \"Sub Category\": \"Understanding Fees\"}"}]}
{"messages": [{"role": "user", "content": "How do I change the beneficiary details for my transfer?"}, {"role": "assistant", "content": "{\"Top Category\": \"Payments and Transfers\", \"Sub Category\": \"Wire Transfers\"}"}]}
{"messages": [{"role": "user", "content": "How do I dispute a late payment fee on my account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Payments and Transfers\", \"Sub Category\": \"Payment Disputes\"}"}]}
{"messages": [{"role": "user", "content": "What are the overdraft fees for my checking account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fees and Charges\", \"Sub Category\": \"Understanding Fees\"}"}]}
{"messages": [{"role": "user", "content": "I forgot my online banking password. How do I reset it?"}, {"role": "assistant", "content": "{\"Top Category\": \"Online and Mobile Banking\", \"Sub Category\": \"Security and Access\"}"}]}
{"messages": [{"role": "user", "content": "What steps should I take if I'm a victim of identity theft?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fraud and Security\", \"Sub Category\": \"Identity Theft\"}"}]}
{"messages": [{"role": "user", "content": "I received my new card but it\u2019s not working."}, {"role": "assistant", "content": "{\"Top Category\": \"Card Services\", \"Sub Category\": \"Card Issuance\"}"}]}
{"messages": [{"role": "user", "content": "How can I get a history of all my transactions for the past year?"}, {"role": "assistant", "content": "{\"Top Category\": \"Transaction Services\", \"Sub Category\": \"Transaction Inquiry\"}"}]}
{"messages": [{"role": "user", "content": "What are the terms for a long-term deposit?"}, {"role": "assistant", "content": "{\"Top Category\": \"Savings and Investments\", \"Sub Category\": \"Rates and Terms\"}"}]}
{"messages": [{"role": "user", "content": "What are the benefits of a high-yield savings account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Savings and Investments\", \"Sub Category\": \"Account Types\"}"}]}
{"messages": [{"role": "user", "content": "Is there a charge for closing an account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fees and Charges\", \"Sub Category\": \"Understanding Fees\"}"}]}
{"messages": [{"role": "user", "content": "I need help with a transaction that didn\u2019t go through."}, {"role": "assistant", "content": "{\"Top Category\": \"Transaction Services\", \"Sub Category\": \"Failed Transactions\"}"}]}
{"messages": [{"role": "user", "content": "How long does the loan approval process usually take?"}, {"role": "assistant", "content": "{\"Top Category\": \"Loans and Mortgages\", \"Sub Category\": \"Loan Application\"}"}]}
{"messages": [{"role": "user", "content": "Can I switch from a variable rate to a fixed rate on my existing mortgage?"}, {"role": "assistant", "content": "{\"Top Category\": \"Loans and Mortgages\", \"Sub Category\": \"Mortgage Services\"}"}]}
{"messages": [{"role": "user", "content": "How can I close my current account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Account Management\", \"Sub Category\": \"Account Maintenance\"}"}]}
{"messages": [{"role": "user", "content": "Can I get assistance in restoring my account after identity theft?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fraud and Security\", \"Sub Category\": \"Identity Theft\"}"}]}
{"messages": [{"role": "user", "content": "How do I initiate an international wire transfer?"}, {"role": "assistant", "content": "{\"Top Category\": \"Payments and Transfers\", \"Sub Category\": \"Wire Transfers\"}"}]}
{"messages": [{"role": "user", "content": "How do I report a lost or stolen credit card?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fraud and Security\", \"Sub Category\": \"Reporting Fraud\"}"}]}
{"messages": [{"role": "user", "content": "What is the penalty for early withdrawal from a fixed deposit?"}, {"role": "assistant", "content": "{\"Top Category\": \"Savings and Investments\", \"Sub Category\": \"Rates and Terms\"}"}]}
{"messages": [{"role": "user", "content": "Is it possible to request an exception to a banking fee?"}, {"role": "assistant", "content": "{\"Top Category\": \"Customer Service\", \"Sub Category\": \"Special Requests\"}"}]}
{"messages": [{"role": "user", "content": "I'm having trouble with e-bill setup, can you assist?"}, {"role": "assistant", "content": "{\"Top Category\": \"Payments and Transfers\", \"Sub Category\": \"Bill Payments\"}"}]}
{"messages": [{"role": "user", "content": "How long does it take to get a replacement for a damaged card?"}, {"role": "assistant", "content": "{\"Top Category\": \"Card Services\", \"Sub Category\": \"Lost/Stolen Cards\"}"}]}
{"messages": [{"role": "user", "content": "How do I manage my investment portfolio?"}, {"role": "assistant", "content": "{\"Top Category\": \"Savings and Investments\", \"Sub Category\": \"Portfolio Management\"}"}]}
{"messages": [{"role": "user", "content": "How to block my credit card immediately?"}, {"role": "assistant", "content": "{\"Top Category\": \"Card Services\", \"Sub Category\": \"Lost/Stolen Cards\"}"}]}
{"messages": [{"role": "user", "content": "How to update my personal information in online banking?"}, {"role": "assistant", "content": "{\"Top Category\": \"Online and Mobile Banking\", \"Sub Category\": \"Technical Support\"}"}]}
{"messages": [{"role": "user", "content": "What documents do I need to provide for a joint account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Account Management\", \"Sub Category\": \"Account Opening\"}"}]}
{"messages": [{"role": "user", "content": "I want to know the status of my recent wire transfer."}, {"role": "assistant", "content": "{\"Top Category\": \"Transaction Services\", \"Sub Category\": \"Transaction Inquiry\"}"}]}
{"messages": [{"role": "user", "content": "I lost my card, how do I report it and get a new one?"}, {"role": "assistant", "content": "{\"Top Category\": \"Card Services\", \"Sub Category\": \"Lost/Stolen Cards\"}"}]}
{"messages": [{"role": "user", "content": "How do I update my new phone number in bank records?"}, {"role": "assistant", "content": "{\"Top Category\": \"Account Management\", \"Sub Category\": \"Account Maintenance\"}"}]}
{"messages": [{"role": "user", "content": "Can I get a waiver for the late payment fee?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fees and Charges\", \"Sub Category\": \"Fee Waivers\"}"}]}
{"messages": [{"role": "user", "content": "How can I change my investment plan?"}, {"role": "assistant", "content": "{\"Top Category\": \"Savings and Investments\", \"Sub Category\": \"Portfolio Management\"}"}]}
{"messages": [{"role": "user", "content": "How do I set up two-factor authentication for my account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Online and Mobile Banking\", \"Sub Category\": \"Security and Access\"}"}]}
{"messages": [{"role": "user", "content": "I need assistance with a special request for my account."}, {"role": "assistant", "content": "{\"Top Category\": \"Customer Service\", \"Sub Category\": \"Special Requests\"}"}]}
{"messages": [{"role": "user", "content": "What are the charges for a wire transfer?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fees and Charges\", \"Sub Category\": \"Understanding Fees\"}"}]}
{"messages": [{"role": "user", "content": "Are there any prepayment penalties on your home loans?"}, {"role": "assistant", "content": "{\"Top Category\": \"Loans and Mortgages\", \"Sub Category\": \"Loan Repayment\"}"}]}
{"messages": [{"role": "user", "content": "Is there a minimum balance requirement for a savings account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Savings and Investments\", \"Sub Category\": \"Account Types\"}"}]}
{"messages": [{"role": "user", "content": "Can you explain the monthly maintenance fee on my account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fees and Charges\", \"Sub Category\": \"Understanding Fees\"}"}]}
{"messages": [{"role": "user", "content": "How can I request a fee reduction for my account?"}, {"role": "assistant", "content": "{\"Top Category\": \"Fees and Charges\", \"Sub Category\": \"Fee Waivers\"}"}]}
{"messages": [{"role": "user", "content": "There is a mistake in my bill payment, how do I correct it?"}, {"role": "assistant", "content": "{\"Top Category\": \"Payments and Transfers\", \"Sub Category\": \"Bill Payments\"}"}]}